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COVID-19 Response Plan – Information for Industry Stakeholders

Updated: March 30, 2020


As part of our COVID-19 response, Ontario Creates staff are working remotely.  We are making every effort to maintain business operations, programs and services to our industry stakeholders as much as possible, while doing our part to ensure the health and safety of our employees and stakeholders.  We understand the significant impact that COVID-19 response measures are having on Ontario’s creative industries and we thank you for your patience during this challenging time.  

Below you will find key information about program modifications, mitigation strategies, and links to resources that we hope will be useful as you navigate this difficult situation. This document will be updated on a regular basis as more information becomes available.

Investment Funds – 2019-20 Commitments

  • Monitoring, reporting and milestone payments will continue as usual for all Funds including: Music Fund, Film Fund, IDM Fund, Book Fund, Magazine Fund, Export Fund, Industry Development Program, and the Business Intelligence Program.
  • The Online Application Portal, and helpdesk, are operating as usual for reporting and inquiries.
  • Milestone payments will be made subject to the receipt and verification of activity reports as usual. 
  • Effective March 25, 2020, we are unable to issue cheques; however, direct deposit is available.  You can register for payment by direct deposit here:  direct depositWe are making every effort to expedite new direct deposit registrations.  Electronic payments will be processed in the next payment cycle following registration.
  • Flexibility on delivery dates will be provided where events, projects or initiatives must be postponed due to COVID-19. 
  • Activity changes will be permitted where markets or planned travel was cancelled due to COVID-19.  Expenditures will be permitted to occur beyond the originally contracted period.   Costs incurred for postponed/cancelled events will be considered eligible expenses; travel credits and registration fee credits can be applied to revised activity plans.
  • Non-refundable costs that have been incurred for approved activities will be allowed, subject to appropriate reporting.
  • In all cases, please contact your Ontario Creates program consultant to discuss the specifics of your circumstances and contract deliverables.  Flexibility and leniency will be provided to the extent possible.

Investment Funds – 2020-21 Program Launch

  • 2020-21 Programs for Film Fund, IDM Fund, Book Fund, Magazine Fund, Export Fund, Industry Development Program, and the Business Intelligence Program will roll out as scheduled in March and April.
  • The Online Application Portal, and helpdesk, are operating as usual for applications.
  • Program application processes and deadlines will remain unchanged and staff are available for consultation as usual.  In the event that we are no longer able to provide OAP access, deadlines dates will shift and industry stakeholders will be notified.
  • If you have not already given us consent to contact you with program updates and communications, you can sign up here: Ontario Creates Communication Consent 

Music Fund – 2020-21

  • The new Ontario Music Fund design and guidelines are under development.  The program will be announced and launched at a later date.

Tax Credits

  • Processing of all cultural media tax credits (OPSTC, OFTTC, OCASE, OIDMTC, OBPTC) is continuing as usual.  Please continue to monitor the Online Application Portal for updates and questions on your file from your analyst.
  • File reviews will not be held up if the administration fee has not yet been received. As cheques cannot be processed at this time, applicants are requested to register for e-payment here: electronic payment.
  • Where electronic payment is not possible and file reviews are complete, Certificates of Eligibility will be issued subject to applicants acknowledging, in writing, their obligation to pay the outstanding administration fee. Subsequent applications (submitted after return to normal business) from the company and their associated companies will not be processed until the outstanding administration fees are paid.
  • Refunds of tax credit administration fees will only be available by electronic payment.
  • Certificates cannot be picked up at this time.  Applicants and CRA will be notified electronically when certificates are issued, including the certificate number for reference.  Physical certificates will be available upon return to normal business.
  • Applicants are asked to upload video/sample production content for film and television credits or the digital version of a book for the OBPTC, instead of providing physical copies where it is an eligibility requirement.  Where this is not possible because of size restrictions (limit of 35-40MB), certificates will not be withheld; the content should be delivered upon return to normal business.
  • General Tax Credit enquiries should be sent to taxcredits@ontariocreates.ca

Film Commission

  • Film Commission services continue as usual.
  • Our physical office is closed, however our Digital Locations Library remains available to users. 
  • Many productions have postponed filming activities.  A list of current projects and their status can be found here: In Production
  • Many municipalities have had to restrict the issuing of permits due to facility closures or other COVID-19 measures. Please check the Ontario Creates Film Commission site for up to date information: Location Library

Events and Operations

  • Industry events and in-person meetings have been cancelled. Online, teleconference and virtual replacements will be scheduled where possible.
  • All travel for staff and associated industry events has been cancelled.
  • Staff are working remotely, but you can continue to be in touch with us by email and through the Online Application Portal as usual and we are monitoring voice mail, although responses may be slower than usual. 
  • Please send your tax credit questions by email to taxcredits@ontariocreates.ca and someone will get back to you as soon as possible.  We are not able to respond to voicemail messages on the tax credits phone duty line at this time.  
  • Our office is closed to the public but general inquiries can be sent to reception@OntarioCreates.ca.
  • Invoices and other documents should be sent by email; please do not send mail by Canada Post.
  • We have suspended pick-ups at our office. We encourage you to sign up to receive payment by direct deposit: electronic payment / direct deposit.
  • Links to key contact information are as follows:
  • We want to help you promote your content and artists on social media while consumers are practicing social distancing and staying home.  Please send us your suggestions at communications@ontariocreates.ca or include #ONcreates in your tweet so that we can support you!

Industry Resources

Public Health